We quality check each and every one of our products and goods by hand before delivering it to you, because we want you to be happy with your purchase. However, should any of our products contain any manufacturing defects, you may exchange or refund your purchase, subject to the terms below.
For defective goods, our policy is as follows:
(please also read below for information on what does not constitute a defect)
Defective goods / manufacturing defect does not include wear and tear, damage due to incorrect use, damage caused after shipping our products to you.
The following will NOT be regarded as defects:
Each and every one of our products are hand made. By its nature, each product will be different. You accordingly accept that the picture on the website (www.rustandrevenge.co.za) will not necessarily be a picture of the product you receive insofar as the leather will have inter alia different textures, differ slightly in colour, have different stitching, different colour linings and different markings.
Leather has natural texture and leather is a skin and contains scars, scratches and branding that occur during the life of the animal. These are not defects but rather give leather it’s unique quality. We do not consider, under any circumstance, a branding mark or scar to be a defect.
Please browse the GALLERY to see example of our bags, close up pictures and details of how we work.
Please note: these handbags are all handmade and therefore size can differ by up to 5cm. We do our best to create consistent sizes but these bags are handmade so variation is possible.
If you wish to return or exchange non-defective goods, our policy is as follows:
Notwithstanding the above, we reserve our rights to refuse any exchanges or returns of non-defective goods.